NDIS & Aged Care Support Services in Canberra – Helping You Live Safely at Home

Is Your Loved One Getting the Right Care? 5 Signs It Might Be Time to Change Providers

At Home Together

Choosing a care provider isn’t something families take lightly. But many stay with services that aren’t quite right — simply because change feels overwhelming.

  1. You’re constantly chasing them If you’re the one following up, coordinating, and fixing issues — something’s wrong.
  2. Care feels rushed or inconsistent Support should feel calm, respectful, and tailored.
  3. You don’t know where the funding is going You should have clarity on hours, services, and costs.
  4. Your loved one feels like ‘just another client’ Care should be personal.
  5. You’ve started lowering your expectations Quality care should never feel like a luxury.

At At Home Together, we focus on relationships, consistency, and real support.

Understanding Aged Care at Home: What Families in Canberra Need to Know

  1. Navigating aged care at home can feel overwhelming.
  2. Your package should work for you Services should reflect your needs.
  3. Know where your funding is going Everything should be transparent.
  4. Flexibility matters Avoid rigid minimum hours.
  5. Coordination makes the difference Good care includes management and planning.

You can change providers You are not locked in.

At At Home Together, we make care simple, clear, and centered around you.

How to Get More Hours From Your Home Care Package (Without Increasing Your Budget)

  1. Many families feel they don’t have enough hours — but often it’s about how the package is used.
  2. Understand your costs Fees impact your available hours.
  3. Avoid long minimum shifts Flexible providers give you more usable time.
  4. Use services strategically Combine and prioritise tasks.
  5. Review your plan regularly Adjust as needs change.
  6. Choose a provider who manages your budget Active management helps maximise value.

At At Home Together, we ensure your package works for you.

Still have questions?

Get in touch with our team
for more information.

  • Email

    Send us an email anytime and our friendly team will be happy to assist with your care and support enquiries.

    info@athometogether.com.au
  • Phone number

    Prefer to chat? Give our team a call and we’ll gladly help guide you through your options.

    1300 381 005
  • Address

    Visit us or get in touch with our local team proudly supporting our community with quality in-home care services.

    Unit 111, Level 1  43–58 Townshend Street Phillip ACT 2606

    We Also Service
    Griffith NSW, Melbourne VIC, Canberra ACT, Yass NSW, and Queanbeyan NSW.

Inclusive, respectful care for every individual.

We’re here to support
you—just as you are.